FAQs
How long does delivery usually take?
Once your order is on its way, delivery typically takes 3–7 business days, Monday through Saturday. You’ll receive a tracking link as soon as your parcel is dispatched so you can follow its progress right to your door.
What exactly is FireFlyStyle?
FireFlyStyle is a fashion brand focused on effortless self-expression, offering carefully chosen pieces that feel modern, wearable, and true to you. Every collection is curated with everyday style in mind.
Can I return something if it’s not quite right?
Of course. If you change your mind, you have 60 days from delivery to request a return. Simply email support@fireflystyle.com and our team will walk you through the next steps.
Do you ship outside Ireland?
At the moment, we ship only within Ireland. This allows us to keep delivery reliable and service quality high. If this changes in the future, we’ll be sure to share the news.
Is shipping really free?
Yes, it is. Every order includes free shipping, with no minimum spend and no extra conditions. We believe delivery should be simple and stress-free.
How long does it take to receive a refund?
After your return has been received and approved, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little longer for the funds to appear.
What payment options can I use?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, Klarna, and Visa. All payments are securely processed using SSL encryption.
Can I exchange an item instead of returning it?
Yes, exchanges are available. If you’re looking for a different size or style, just contact us at support@fireflystyle.com and we’ll help you find the best option.
What if my order hasn’t arrived yet?
Start by checking the tracking link sent to your email. If more than 7 business days have passed since dispatch and your parcel hasn’t arrived, reach out to support@fireflystyle.com and we’ll investigate right away.
Is my personal and payment information protected?
Absolutely. Your privacy and security matter to us. FireFlyStyle does not store sensitive payment details, and our checkout process is fully secure.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to make changes or cancel it. Contact us as soon as possible after ordering and we’ll do our best to help.
Still have questions?
We’re always happy to assist. Send us a message at support@fireflystyle.com and our friendly team will get back to you as soon as possible.