Refund policy
At FireFlyStyle, we want every piece you order to feel like the right choice. If something does not work out, our return process is clear, fair, and designed to give you confidence when shopping with us.
Return Eligibility
You have 60 days from the date your order is delivered to request a return.
Items must be unused, unworn, and in their original condition.
All original packaging, including tags and accessories, must be included.
Returns that do not meet these conditions cannot be accepted.
Your Legal Right to Cancel
In addition to our 60-day return policy, you have a statutory right to cancel your order. Customers in Ireland and the EU have 14 days from delivery to cancel under the EU Consumer Rights Directive (2011/83/EU). Customers in the United Kingdom have 14 days from delivery to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Start a Return or Cancellation
How to Start a Return
To begin a return, please email support@fireflystyle.com.
Include your order number and a short explanation of the reason for the return.
Our support team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service.
Exchanges
If you would like to exchange an item for a different size or style, exchanges are available upon request. Please contact support@fireflystyle.com so we can assist you before you send your item back.
Refund Processing
Once your return arrives and is inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may take additional days to complete the transfer.
No Restocking Fees
We do not charge any restocking fees. You will receive a refund for the returned item price once approved.
Need Help
If you have any questions about returns, refunds, or exchanges, our team is always happy to help. You can contact us anytime at support@fireflystyle.com
Damaged or Broken Items Upon Arrival
Please inspect your package immediately upon delivery.
If your item arrives damaged or broken during transit, please notify our support team at support@fireflystyle.com within 7 calendar days of the delivery date (as recorded by carrier tracking).
To process a transit damage claim, please include:
- Your order number
- Clear photos or video of the damaged item
- Clear photos of the outer shipping box and shipping label
Please Note: Notification within 7 days allows us to file a damage claim with our shipping carrier and immediately issue a replacement or refund for the damaged item. Claims for transit damage reported after 7 days will be evaluated under our standard return policy, where the item must be returned in unused condition or verified for defect coverage.
