EU and UK Right of Withdrawal

Right of Cancellation

Depending on where you live, you have a statutory right to cancel your order within 14 days without giving any reason.

If you are a consumer residing in Ireland or the European Union, this right is provided under the EU Consumer Rights Directive (2011/83/EU).

If you are a consumer residing in the United Kingdom, this right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation Period

The cancellation period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

How to Exercise Your Right of Cancellation

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g., a letter sent by post or email). You may contact us at:

You may use the model cancellation form below, but it is not obligatory.

Effects of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

Exceptions to the Right of Cancellation

The right of cancellation does not apply to:

  • Goods made to the consumer's specifications or clearly personalised
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To: support@fireflystyle.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):

  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.